ProGenealogists and its agents are very thorough when they examine records sources for you. We all work very hard to find the records you request. However, it is important for you to keep in mind that the person whose record you are requesting might not be listed in the set of records that you have ordered from us - he or she might have been deceased, missed by the record keepers, or simply living in a different geographic area. The deposit sent to ProGenealogists is payment for the time we spend involved in performing your search. We guarantee accurate research.